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SUPPORT

Frequently Asked Questions

Can't find your answer? Contact us β€” we reply within 1 business day.

Orders & Payment Shipping Sizing & Fit Loyalty & Rewards Products & Gear Account & Gift Cards

Orders & Payment

Can I change or cancel my order after placing it? +

You can cancel or modify your order within 2 hours by emailing contact@wildrangelife.com. After that it may have shipped β€” but you can still return it free within 30 days.

What payment methods do you accept? +

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Wild Range Life Gift Cards.

Is checkout secure? +

All payments are processed by Stripe (PCI-DSS Level 1). We never store card numbers.

Can I use more than one coupon? +

Only one coupon per order. However, sale prices, loyalty discounts, and coupons can stack depending on the coupon's rules.

Shipping

When will my order ship? +

Orders placed before 2 PM Mountain Time on weekdays ship same day. Weekend orders go out Monday.

How do I track my order? +

A tracking link is emailed when your order ships. You can also find it in My Account β†’ Orders.

Do you ship internationally? +

Yes β€” Canada, UK, Australia, and most of Europe. Rates shown at checkout. Delivery is 8–14 business days.

My package arrived damaged β€” what do I do? +

Email us within 48 hours with photos to contact@wildrangelife.com. We'll ship a replacement or issue a full refund immediately.

Sizing & Fit

How do I find my size? +

See our Sizing Guide for full charts. Product pages also have a "Size Guide" button.

Do your products run true to size? +

Outerwear runs true to size. Base layers cut slightly slim β€” size up if between sizes. Check each product's fit notes.

What if it doesn't fit? +

Return it free within 30 days. Full instructions at Shipping & Returns.

Loyalty & Rewards

How do I earn points? +

You earn 1 point per $1 spent (calculated on product subtotal, before tax/shipping). Points are added after your order is delivered.

How do I redeem points? +

At checkout, you'll see an option to apply points. 500 points minimum β€” every 100 points = $1 off.

Do points expire? +

Points expire after 12 months of account inactivity. Shop once a year and they stay.

How do I check my balance? +

Log in and go to My Account β†’ Rewards.

Products & Gear

How do I care for my gear? +

Care instructions are on each product label and page. Most outerwear: cold wash, tumble dry low, re-treat with DWR spray annually.

Are products made in the USA? +

We design everything in the USA. Manufacturing is split between the US, Canada, and certified overseas facilities. Country of origin listed on every product page.

Do you repair gear? +

Yes β€” email us photos. Minor repairs (zipper replacement, seam seal) are free. Major work is case-by-case.

Account & Gift Cards

How do I create an account? +

Register here β€” free, takes 30 seconds. You'll earn points on your first order.

I forgot my password. +

Reset it here. Email arrives within a few minutes.

How do gift cards work? +

Buy at Gift Cards, choose any amount from $25–$500. They never expire and can be emailed to a friend.

Still have questions?

Our team is out in the field, but we check emails every day.

Contact Us

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